How do you quickly gain an insight into employee sentiment?
Employees are an organization’s most important asset. They do the work. But they do so much more for your organization. They determine whether a customer feels at home with you. Whether a customer feels heard, appreciated and rewarded. The customer experience (CX) is thus directly linked with employee experience (EX). Enthusiastic employees also influence the motivation and enthusiasm of their colleagues. Engaged, enthusiastic employees are thus worth their weight in gold.
So how do you keep your employees genuinely engaged, enthusiastic and satisfied? How do you ensure that they implement your mission, vision and brand values? That they represent your organization’s social choices and sustainability (sustainable experience – SX)? How does your organization respond to current topics such as hybrid working?
We have lots of experience in employee experience (EX) research. We are specialized in the combination of customized research data with existing data. Providing your organization with management information that can be immediately applied, to motivate and bind your employees and help them grow. Because obviously you want to retain your employees for the long run.
In this white paper we explain how we can help you establish a direct link between EX and CX within your organization.
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Every employee has a personal experience (employee journey). We use the Employee Life Cycle to map and support it in a targeted, structured way. Offering continuous insights into the experience of (potential) employees during all the touch-points with an organization and how this corresponds with their wishes and expectations.