Employees are your organization. They deliver your mission, vision and brand values. Customer satisfaction depends on the enthusiasm and engagement of your employees. Your organization’s sustainability and social engagement become more concrete thanks to your employees. So you can see how it is crucial that you know what your employees think.
Employees who are enthusiastic about their job and their workplace will convey this to the customer (and their co-workers). That is why you should continually check what is crucial to ensure daily job satisfaction and what ensures that employees feel valued by and engage with your organization.