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Measurable improvements of customer experience

ROCX’R

The most powerful solution for CX Analytics, the linking-pin between customer insight and company performance.

Connecting the dots

Monitor your performance across the entire customer journey, understand conversations and measure how your CX initiatives contribute to the bottom line. ROCX’R helps you optimize every customer’s journey and increase customer happiness. Unlock your customer understanding and take actions today based on insights.


Increase customer happiness

Discover high-impact customer journeys and optimize conversations

More loyalty, less churn

Prioritize opportunities and improve customer journeys with less churn

Goodbye operational costs

Reduce first-line handling by customer service agents by 80%

CX Insights Framework

Your blueprint for improving CX

CX Insights Framework is your blueprint for improving customer experience and prioritizing potential, helping you identify opportunities and bring in business value. It is a model to collect, analyze, and process CX data in an effective measurement system, creating value for your organization and customers.

Proud of our clients
Read our case studies

1

Detailed insights

The most complete cloud solution for CX analytic

2

Driven by science

Developed in collaboration with scientific institutions

3

Model management

Full lifecycle management with data-science models

4

Listen to customers

Best-in-class solution for conversational intelligence

Journey Mining: An overview

How to measure and improve your CX – How much do you know about your customer journey? This e-book helps you understand the different methodologies to measure and improve your CX.

Download the e-book

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