What do customers experience during their entire customer journey with your organization? How do they move between touch-points, and how do they find this experience? Once you have a detailed idea, you can continually improve the customer experience (CX) so that customers are happy and share their enthusiasm about you with others.
Customized customer satisfaction surveys
We have been conducting customer experience research in the Netherlands for over 30 years. We measure the evaluation and appreciation of customers for small, medium-sized and large organizations. We reveal what customers really think about your organization with our proven customer satisfaction surveys. Are they satisfied with the contact, purchase, complaint processing, service? We measure specific processes or touch-points with transactional surveys. Why do customers abandon their cart just before checkout? Can you improve your delivery process?