Suggested keywords
Related articles
Related cases
Related downloads
All results
Suggested keywords
Related articles
Related cases
Related downloads
All results

What do customers expect from your organization? And what is their experience?

Customized customer satisfaction surveys

What do customers experience during their entire customer journey with your organization? How do they move between touch-points, and how do they find this experience? Once you have a detailed idea, you can continually improve the customer experience (CX) so that customers are happy and share their enthusiasm about you with others.

Customized customer satisfaction surveys

We have been conducting customer experience research in the Netherlands for over 30 years. We measure the evaluation and appreciation of customers for small, medium-sized and large organizations. We reveal what customers really think about your organization with our proven customer satisfaction surveys. Are they satisfied with the contact, purchase, complaint processing, service? We measure specific processes or touch-points with transactional surveys. Why do customers abandon their cart just before checkout? Can you improve your delivery process?

Want to know more?

Gerrit Piksen
Teammanager | Expert Customer Insights

gerrit.piksen@marketresponsegroup.com

+31 6 46 08 73 54

Direct Feedback

Thanks to our Direct Feedback, you can gain a better insight into your interaction with your customers. Customers quickly assess their recent experience with your organization for a specific aspect. The customer opinion is available at a glance, in a user-friendly dashboard. Your employees immediately see which impact they have on customer satisfaction. And you can follow up on this immediately. Direct Feedback is thus an ideal management tool for measuring, reporting on and monitoring your organization’s customer focus.

Genuinely putting the customer first

The only way that you can take a structured approach to improving your customer satisfaction, improve customer retention and strengthen customer loyalty is by having an insight into the customer experience (CX). In so doing, you purposefully work to achieving organizational growth. Do you really want to put the customer first? We help you make the customer journey and customer experience irresistible for customers.

We care about your privacy

We and third parties use cookies on our website for statistical, preference, and marketing purposes. Google Analytics cookies are anonymized. You can change your preference by clicking on 'Configure'. By clicking on 'Accept', you accept the use of all cookies as described in our privacy statement.

Powered by WP Brothers

Choose your privacy preferences

Through the cookie statement on our website, you can change or withdraw your consent at any time. In our privacy policy, you can find more information about who we are, how you can contact us, and how we process personal data.

Noodzakelijk

Necessary cookies help make a website more usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Voorkeuren

Preference cookies allow a website to remember information that influences the behavior and design of the website, such as your preferred language or the region where you live.

Statistieken

Statistical cookies help website owners understand how visitors use their website by collecting and reporting data anonymously.

Marketing

Marketing cookies are used to track visitors when they visit different websites. Their goal is to serve ads tailored and relevant to the individual user. These ads become more valuable to publishers and third-party advertisers.