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Publications

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Student Journey Cockpit for Hogeschool Utrecht: the optimal experience with impact

Next-level Journey Orchestration with bol.com

The future of CXM, from digital transformation to digital conversation

How Conversational Intelligence uncovers what your customers want and need

How to leverage data to optimise your CX and grow your business

Calculating the ROI of your CX-initiatives

Underlined works together with the VU AI-LAB

Is Emotion Analytics the Holy Grail in CX?

Customer Journey Mining