Analyze and continuously improve customer experience

Only when you know exactly what customers experience throughout the customer journey can you eliminate ambiguities and pain points and respond to specific and personal needs and desires. That way, you can provide customers with a smooth, pleasant and satisfying experience every time they interact with your organization.

ROCX’R Journey Analytics

Customer Journey Analytics is a very user-friendly platform, where you can monitor and improve the entire customer relationship and its individual stages, at every contact point. Data is automatically analyzed and enriched, and CX insights allow you to optimize customer journeys. Moreover, you can immediately see the impact of your adjustments, on the customer journey and on the results.

Real-time insight into customer experience

The platform was developed on Microsoft Azure and integrates seamlessly with Microsoft’s CRM and DMP applications, among others. Customer Journey Analytics thereby provides standard BI templates to visualize customer journeys. ROCX’R Customer Journey Analytics delivers:

• • 360 degrees customer insights

• • more personalized customer experience

• • get started immediately with improvements

• • Always insight into who contacts and when and why

Download the brochure now

Want to learn more about the benefits of ROCX’R Customer Journey Analytics for your organization? Download the brochure and discover how to get valuable insights from all customer conversations, which you can immediately use to improve the customer journey, smooth processes and reduce costs.