Understanding, reducing, and optimizing conversations

How Conversation Analytics helps contact centers work better and smarter

Contact centers are facing significant challenges, from rising costs to staffing shortages. Overcoming these challenges starts with reducing traffic to your contact center. This e-book discusses how Conversation Analytics provides contact centers with the insights they need to optimize their operations. Simply by analyzing conversational data, from phone calls to WhatsApp messages, and generating actionable insights.

Learn how Conversation Analytics:

• detects the underlying reasons for repeat traffic and waste calls
• identifies pain points and opportunities for commercial growth
• drives employee performance with Quality Management insights