Analyze and continuously improve the customer experience

Only by precisely understanding what customers experience throughout the entire customer journey can you eliminate ambiguities and pain points and respond to specific and personal wishes and needs. This way, you can offer customers a smooth, pleasant, and satisfying experience every time they interact with your organization.

ROCX’R Journey Analytics

Customer Journey Analytics is an extremely user-friendly platform, where you can monitor and improve the entire customer relationship and the individual phases at every touchpoint. Data is automatically analyzed and enriched, and thanks to the CX insights, you can optimize customer journeys. Moreover, you immediately see the impact of your adjustments on the customer journey and on the results.

Real-time insight into Customer Experience

The platform integrates seamlessly with, among others, Microsoft’s CRM and DMP applications. Customer Journey Analytics also offers standard BI templates to visualize customer journeys. ROCX’R Customer Journey Analytics provides:

• 360-degree customer insight
• A more personalized customer experience
• Immediate start with improvements
• Always insight into who contacts when and why

Download the brochure now

If you want to learn more about the benefits of ROCX’R Customer Journey Analytics for your organization, download the brochure and discover how to gain valuable insights from all customer conversations, which you can immediately use to improve the customer journey, streamline processes, and reduce costs.