Suggested keywords
Related articles
Related cases
Related downloads
All results
Back to home

An integrated solution for SNS

05-10-2023

SNS Bank (part of the De Volksbank) is working towards a 9+ for customer experience with the aim of increasing their customer effort score (CES) and the Net Promoter Score (NPS) and reducing unnecessary contact with customers. To be able to manage these KPIs better, more insight had to be created in the customer relationship and customer experiences.

Underlined brought sources together from different systems and departments for a 360 view into the customer journey and provided insight into the areas for improvement in processes, products, and topics. With text mining, open texts have been categorized and insight into the customer journey are delivered. A dashboard is created used by every team in the organization. The dashboard makes it clear for self-managing teams and employees what they can improve to achieve higher customer satisfaction and NPS.

“Underlined’s Text Mining API allows us to better map our insights into CX and really make a difference for our customers.”

Jolien Nelemans & Tamara Mom
Marketeers Customer Experience – Volksbank

We care about your privacy

We and third parties use cookies on our website for statistical, preference, and marketing purposes. Google Analytics cookies are anonymized. You can change your preference by clicking on 'Configure options'. By clicking on 'Accept all', you accept the use of all cookies as described in our privacy statement.

Powered by WP Brothers

Choose your privacy preferences

Through the cookie statement on our website, you can change or withdraw your consent at any time. In our privacy policy, you can find more information about who we are, how you can contact us, and how we process personal data.

Noodzakelijk

Necessary cookies help make a website more usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Voorkeuren

Preference cookies allow a website to remember information that influences the behavior and design of the website, such as your preferred language or the region where you live.

Statistieken

Statistical cookies help website owners understand how visitors use their website by collecting and reporting data anonymously.

Marketing

Marketing cookies are used to track visitors when they visit different websites. Their goal is to serve ads tailored and relevant to the individual user. These ads become more valuable to publishers and third-party advertisers.