ROCX’R collects and harmonizes customer interaction data from every system, places data in the context of the customer journey, and actively enriches data – giving detailed insights about every touchpoint to optimize every customer’s journey. CRM systems, customer feedback platforms, central customer databases… our platform connects with almost all systems.
Our software is developed to integrate with any system. It harvests: internally available data on customer interactions (both digital and analog), transactions, and profiles; widely available third-party data sets that cover customer attitudes, purchasing behavior and preferences, and digital behavior, including social-media activity; and new data sets on sentiment. It measures not only customer satisfaction, CES, or NPS, but the total experience of all interactions.
Even if your system is not listed here, we can talk about the possibilities. Together with you, we will look for the best way to connect data in a smarter way.