Unlock powerful insights from all your customer interactions
The CX-Analytics platform Underlined connects, collects, and analyzes data from all customer touchpoints, providing valuable insights to enhance customer experience. Exceed customer expectations while balancing efficiency and costs.
Despite the abundance of customer data, translating it into actionable insights often proves challenging, leading to inefficiency, longer wait times, and frustration for both the team and customers. Reducing repeat contacts and continuously improving customer experience remain significant challenges.
Why Choose Underlined
Underlined simplifies and clarifies CX data, enabling you to:
- Quickly understand customer behavior, including contact reasons and associated sentiments.
- Discover patterns and trends, such as common questions and bottlenecks in the customer journey.
- Make action-oriented, data-driven decisions.
- Achieve these insights without requiring technical or data science expertise.
Platform Features
With automated conversation summaries, powerful analytics, and customizable dashboards, Underlined provides the tools to optimize customer interactions and control costs—all without technical expertise.
How It Works: Insights Into Customers Without Technical Expertise
1
Collect Data
Automatically gather customer data from various sources, including phone calls, emails, and WhatsApp messages.
2
Analyze and Label
Leverage AI to automatically label and analyze each interaction.
3
Gain Insights
View results directly in your dashboard to uncover patterns, trends, and bottlenecks in the customer journey.
4
Take Action
Use these insights to enhance customer interactions, streamline processes, and train employees effectively.
